Varuna detects delivery exceptions, notifies customers via WhatsApp, check-ins drivers daily, and alerts dispatch managers to SLA risks — so your logistics ops run smoothly even at peak volume.
Integrate with your Transport Management System, fleet tracking tool, and WhatsApp Business. Varuna reads shipment status, driver assignments, and delivery exceptions in real time.
TMS and fleet integrationWhen a delivery is delayed, a driver is uncontactable, or a consignment is flagged, Varuna creates a priority task for the dispatch team and sends an update to the customer — within minutes of the exception being detected.
Exception-to-task in under 2 minVaruna sends daily check-ins to drivers and field staff via WhatsApp — confirming vehicle readiness, route acknowledgement, and end-of-day delivery counts. Responses are logged automatically.
WhatsApp driver check-insEvery morning, dispatch managers receive a digest: scheduled deliveries for today, pending exceptions from yesterday, driver availability, and SLA risk flagged by route. Replaces the morning team briefing.
Morning ops digestDelays, missed pickups, address failures, and customs holds generate structured exception tasks automatically — assigned to the right ops team member with shipment context, customer details, and SLA deadline.
→ Real-time exception detectionAutomated WhatsApp messages at dispatch, out-for-delivery, delivered, and exception stages. Customers get accurate updates without calling the support line — reducing inbound volume by up to 50%.
→ 50% fewer inbound callsEach driver receives their daily task list in WhatsApp: route assignments, special instructions, pickup windows, and document requirements. Completion confirmations are logged automatically.
→ Digital driver briefingTrack on-time delivery rate, average delivery time, exception frequency per route, driver completion rates, and fuel efficiency trends. Identify underperforming routes and drivers with data.
→ Per-driver and per-route KPIsVaruna predicts which deliveries are at risk of SLA breach based on current progress and flags them to dispatch managers 2-3 hours before the breach window closes — early enough to intervene.
→ Predictive SLA alertsReturn pickup requests generate a structured task workflow: driver assignment, pickup window confirmation, warehouse receipt, and customer refund trigger — tracked end-to-end with no manual handoffs.
→ Full reverse logistics workflow| Metric | Without Varuna | With Varuna |
|---|---|---|
| Delivery exception handling | Customer complaints drive action | Exception detected, actioned proactively |
| Customer communication | Phone calls or manual SMS | Auto WhatsApp at every milestone |
| Driver check-ins | Phone call or no check-in | WhatsApp check-in, logged automatically |
| SLA breach detection | Discovered in end-of-day report | Flagged 2-3 hours before breach |
| Inbound support calls | High WISMO volume | 50% reduction with proactive comms |
| Returns coordination | Manual phone coordination | Structured task workflow, tracked |
| Ops manager digest | Manual data collection, 1+ hr | Auto-generated in 2 minutes each morning |
Varuna keeps your logistics ops running — from driver briefings to customer updates to SLA breach prevention — without adding to your team's workload.