Varuna tracks every KYC task, regulatory deadline, and customer onboarding step — sending automatic WhatsApp document requests, escalating SLA breaches, and keeping your compliance posture audit-ready at all times.
Integrate with your CRM, ticketing system, KYC platform, and internal communication channels. Varuna reads open tickets, pending KYC tasks, and escalated cases in real time.
CRM and compliance syncEvery pending KYC document, AML check, and regulatory deadline is tracked in Varuna with owner, deadline, and escalation rules configured per task type.
Regulatory deadline trackingPending document requests, account activation steps, and loan application updates are sent to customers via WhatsApp automatically — reducing inbound call volume and improving completion rates.
Customer WhatsApp automationRelationship managers and ops leads receive daily check-ins and a compliance risk digest — flagging overdue KYC cases, SLA breaches, and regulatory deadlines before they become issues.
Daily compliance digestEvery customer onboarding step is tracked as a task — document collection, verification, approval, and activation — with configurable SLAs and escalation paths per product type.
→ Full KYC workflow visibilityRBI, SEBI, and IRDAI reporting deadlines are tracked in Varuna with automated reminders to compliance owners. No regulatory deadline is missed due to poor task management.
→ Regulator deadline alertsSend document requests to customers via WhatsApp with structured response prompts. Received documents are logged and routed to the verification queue automatically.
→ WhatsApp document collectionTrack average KYC completion time, first-contact resolution rate, pending case age, and SLA compliance per team and per product. Data-driven ops management for banking teams.
→ Ops performance KPIsCases that breach SLA or trigger risk flags are automatically escalated to the supervisor queue with full case history attached. No manual escalation tracking needed.
→ Auto-escalation workflowsRM meetings with HNI clients are scheduled via Varuna — finding mutual slots, sending pre-meeting briefs, and auto-distributing the meeting summary and next steps post-call.
→ HNI client meeting coordination| Metric | Without Varuna | With Varuna |
|---|---|---|
| KYC completion time | Avg 8 days | Reduced to 3-4 days with Varuna |
| Customer document follow-up | Phone calls, low response rate | WhatsApp, 3x higher completion rate |
| Regulatory deadline tracking | Spreadsheet, often missed | Auto-tracked with escalation alerts |
| SLA breach detection | After breach, in reporting | Flagged 24 hours before SLA window |
| Ops team visibility | Weekly ops meeting required | Live dashboard, always current |
| Customer onboarding NPS | Variable, complaint-driven | +18% reported with proactive comms |
| Compliance audit prep | 2-3 week manual exercise | Continuous tracking, audit-ready always |
Varuna keeps your KYC pipeline moving, regulatory deadlines tracked, and customer communication automated — so your team focuses on relationships, not paperwork.