Legal

Returns & Refunds

Last updated: 8 August 2026

Overview

At Brahmaverse.ai, we strive to ensure complete satisfaction with our AI-powered services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Subscription cancellation

You may cancel your subscription at any time from your account settings or by contacting our support team at hello@brahmaverse.ai.

Cancellations will take effect at the end of the current billing cycle. You will continue to have access to your subscribed services until the current cycle ends.

We do not offer prorated refunds for partial use of our services within a billing period.

2. Refund policy

  • Monthly subscriptions — we do not offer refunds for monthly plans once a payment has been processed. Please cancel before your next billing date to avoid further charges.
  • Annual subscriptions — we do not offer refunds for annual plans once a payment has been processed. Please cancel before your next billing date to avoid further charges.
  • Credit packs — credit packs are non-refundable once consumed, and are valid for 1 month from the date of purchase.
  • Custom plans or enterprise solutions — refunds for custom or enterprise contracts are subject to the terms outlined in the signed agreement.

3. Trial periods

If a free trial is offered, no charges will be made until the trial period ends. After the trial, the subscription will automatically convert to a paid plan unless cancelled before the trial ends.

4. Exceptional cases

We understand that unique situations may arise. If you believe you have a special case for a refund (e.g. technical issues or unauthorised charges), please contact our team at hello@brahmaverse.aiwithin 7 days of the issue, and we’ll do our best to resolve it fairly.

5. Third-party charges

WhatsApp API, telephony, and other third-party charges are billed by the respective provider and fall outside this policy.

6. Changes to this policy

We may update this Returns & Refunds Policy from time to time. Material changes will be reflected by updating the date above. Continued use of our Services after changes take effect constitutes acceptance of the revised policy.

7. Contact us