A leading multi-specialty healthcare network handed appointment reminders, inbound triage, and post-visit follow-up calls across 12 facilities to Vajra — without adding a single seat to the front desk.
Across 12 facilities, reminder and follow-up calls depended entirely on front-desk staff finding the time — and patients paid for it in missed appointments.
The appointment system and patient contact list across all 12 facilities were connected to Vajra, along with the reminder, follow-up, and triage scripts front-desk teams already used.
Vajra began calling every patient the day before and the day of their appointment — automatically, in the patient’s preferred language.
Incoming calls were triaged automatically — billing questions, appointment requests, and general queries routed to the right department, with only what truly needed a human reaching the front desk.
Follow-up calls after discharge or a procedure were placed automatically, with a WhatsApp confirmation and summary sent right after — nothing depended on a manual callback list.
Routine reminder and follow-up calls stopped competing for front-desk attention. Every call is transcribed and logged against the patient record, searchable across all 12 facilities.
No-shows used to be something we just accepted. Now every patient gets a call before their appointment, every time, across all 12 facilities — and our front desk finally has time to breathe.
Results at a glance
Autonomous appointment reminders and follow-up calls placed automatically, across every facility.
Inbound calls triaged and routed to the right department before a staff member ever picks up.
Automatic WhatsApp confirmations and follow-up summaries after every call, in the patient’s language.
Vajra answers routine questions on visiting hours, procedures, and policies straight from hospital documentation.
Patient contact lists imported, segmented by facility and department, and kept current automatically.
Every call recorded, transcribed, and logged against the patient record — searchable across all 12 facilities.
Vajra helps multi-facility healthcare teams automate reminders, triage, and follow-up calls — without adding headcount at the front desk.